Asked and answered, straight.
If your question is not here, a person answers at contact, or with your booking reference at Booking help.
Booking & paying
+How does booking actually work?
Choose an experience or send a trip request. Our team reviews your dates, party size and availability before sending a quote. A request receipt confirms only that your details were received; it does not reserve an operator or confirm a booking.
+Why is availability reviewed first?
Trips depend on the date, guide or driver, tickets and your group's needs. We review those details before asking you to confirm a proposal.
+How will I pay?
We currently arrange cash payment before your confirmed experience begins. Your written quote states the exact amount and currency, who collects it, and where and when to pay. Ask for a receipt when you pay. Sending a website request is free and does not reserve a place. Online card payments are not available yet.
+Should I send card details with my request?
No. Never enter card numbers in a trip form or send them by email. Any payment instructions are provided separately with your reviewed quote.
Changes & cancellation
+Can I change dates or party size?
Send the proposed change through Booking help with your reference. We review availability, any price difference and the terms of your booking before confirming the change.
+What is the cancellation policy?
Review the cancellation page and your written quote before confirming. The quote must explain changes, cancellations and no-shows for your particular service. Paying in cash does not replace those agreed terms.
+What about weather or site closures?
Contact the team using your booking reference. The options for an affected service are explained in the cancellation policy and the terms of your confirmed booking.
On the ground
+What can I check about my guide?
Ask for the proposed guide's name, credentials and the checks available before confirming. The verification page currently shows a sample profile, not a live roster.
+What if something goes wrong mid-trip?
Use the contact details provided with your confirmed booking. For a non-urgent question, email info@egyroam.com or use Booking help. The website inquiry forms are not an emergency response channel.
+Do I need cash in Egypt?
Allow for small purchases and optional tips. Your quote should set out which services are included and any amounts payable separately; ask us to clarify anything before confirming.
+Is tipping expected?
Appreciated, never required, never solicited by our people. If service delighted you, tip what feels right; there is no hidden quota.
Practical Egypt
+Can you help with GEM ticket arrangements?
Include the museum and your preferred date in your request. Ticket availability, entry arrangements and any handling costs need to be reviewed and confirmed in your quote.
+Where can I check current travel advice?
Check your government's current travel advice for Egypt before booking and again before departure. Tell us about any concerns or access requirements so we can review the practical details of your itinerary.
+When is the best time to visit?
October to April is the classic window: warm days, cool evenings. Summer works with early starts and a plan built around heat, which is exactly how we build them.
The longer reads live under straight answers: guide licences, felucca prices, airport arrivals, and what things should honestly cost.