Plans change. The policy is short.
Your written booking conditions set the cancellation and refund rules for your trip. To ask about a change, email info@egyroam.com with your reference, or send a request through My Trip.
A website request takes no payment and reserves no service. You can update or withdraw your inquiry by email with your reference.
Check the cancellation deadlines, any non-refundable amounts, rescheduling conditions and refund process for each service. These must be provided before you commit; ask for missing details in writing.
The conditions you accepted for your booking apply. Email your booking reference, the service affected and the change you would like. A request to change dates is not itself confirmation of new availability.
Contact us with your reference and what happened. We will review alternatives and any refund due under your accepted booking conditions. This page does not guarantee a same-day replacement or a fixed refund deadline.
Available alternatives and cancellation rights depend on the affected service and the conditions supplied with your booking. We will discuss proposed changes with you before treating a replacement as agreed.
Updated 24 September 2026. Existing bookings keep the terms accepted at confirmation; this page does not replace them or limit statutory rights.
For an approved refund, we will confirm the amount, method and expected processing time. Bank or payment-provider posting times may differ.
Transfers, gifts and other services require their own reviewed quote and conditions. Submitting an inquiry does not purchase them.